Sussex: 01273 956270
Surrey: 01252 471211

Regulatory

GoodLaw Solicitors is a Partnership which is authorised and regulated by the Solicitors Regulation Authority (SRA Number 573703 & 614385). The SRA rules and details of the fundamental ethical and professional standards that apply to us as an English law firm can be found at www.sra.org.uk

Our registered office and principal place of business is 6 The Drive, Hove, East Sussex, BN3 3JA. We also have a branch office at Eastgate House, Dogflud Way, Farnham, Surrey, GU9 7UD.

GoodLaw Solicitors is not authorised by the Financial Conduct Authority (FCA) however it is included on the Exempt Professional Firm (EPF) register maintained by the FCA so that it can advise on insurance mediation activity in the UK which broadly includes advising on the selling and administration of insurance contracts. This part of the firm’s business including complaints is regulated by the SRA. Access the EPF register visiting the FCA website and selecting ‘EPF Search’.

We maintain professional Indemnity Insurance in accordance with the mandatory requirements of the Solicitors Regulation Authority and a copy can be requested by writing to our office at the address above.

A full list of our partners and associates is available at our offices for inspection. For the purposes of this website, the partners of GoodLaw Solicitors are Warren Moore, James King & Carl Ingram.

Terms and Conditions

By accessing to this website you are subject to these terms and conditions and by using this website you agree to be bound by these terms. If you do not agree to the terms, please refrain from using our site. We may change these terms and conditions at any time, and by continuing to use this website you agree to these changes. We aim to update our site regularly and may change the content at any time. We may suspend access to our site and any of the materials on our site may be out of date at any given time and we are under no obligation to update such material. The material contained in this site is provided for general information only and does not constitute legal or other professional advice nor should it be used as such. We cannot accept responsibility for any act or omission based on the material contained in it.

GoodLaw Solicitors make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. To the extent permitted by law, we expressly exclude:

Any liability for any direct, indirect or consequential loss or damage incurred by any user of our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it including ( without limitation)

Whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Notwithstanding the above, this does not affect our liability for death or liability for personal injury arising from our negligence, or our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law or other statutory rights.

GoodLaw Solicitors or any of its employees or representatives will not be liable for loss or damage arising out of or in connection with the use of this site and we hereby exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Viruses

We use Anti virus software to protect the website content but we cannot guarantee that the downloads are free from viruses and advise you to take your own virus precautions. You must not misuse the site by knowingly introducing viruses, worms, Trojans, logic bombs or other materials which is malicious or technologically harmful. You agree not to post or transfer on our website any material which is obscene, misleading, inaccurate, and defamatory or in breach of any copy right or intellectual property rights or that will cause any damage to data, software. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity.

We have given links to other websites. We are not responsible for any information they contain and GoodLaw Solicitors make no representations as to the security, quality or property of any website which may be accessed through this website. These links are provided for information only. Our site must not be framed on any other website nor may you create a link to any part of our site without prior permission. We reserve the right to withdraw linking permission without notice. If you wish to make any use of materials on our site please address your request to advice@goodlawsolicitors.co.uk.

The use of this website is subject to English and Welsh law. You therefore consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.

Complaints

GoodLaw Solicitors is committed to high quality legal advice and client care. This page tells you what to do if you are unhappy with our service for any reason.

Complaints Procedure

If you are unhappy about any aspect of the service you have received, or about the fee invoice, please contact Warren Moore on 01273 956270 or by email at warren@goodlawsolicitors.co.uk or by post to our registered office. If you are not happy with our response please request a copy of our complaints procedure. You should contact us within a year of realising that you have a concern.

Complaints relating to fees

A complaint may relate to the firm’s fee invoice to you. You may also have the right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitor’s Act 1974. If all or part of a fee invoice remains unpaid, the firm may be entitled to charge interest. The Legal Ombudsman may not deal with a complaint about the firm’s fee if you have already applied to the court for assessment of the fee invoice.

The Legal Ombudsman

If you are unhappy about any aspect of the service you have received or about any invoice you should contact the fee earner dealing with your matter in writing or by telephone with full details of your complaint. We will investigate the matter promptly and thoroughly and provide a written response. We will also provide a copy of our complaints procedure on request.

If you are still unhappy, you should refer the matter to our Senior Partner, Warren Moore, who will review the handling of your complaint and report back to you in writing. If for any reason we are unable to resolve any problem between us you may be entitled to complain to the Legal Ombudsman who can be contacted at PO Box 6806 Wolverhampton WV1 9WJ or by email at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333.

The Ombudsman will usually expect you to allow us at least 8 weeks to resolve the matter. The time limit for referral of complaints to the Ombudsman is 6 months from the date of our final response in relation to your complaint. The end time limits for the Legal Ombudsman accepting a complaint is:-

The Legal Ombudsman will not accept complaints where the act or date of awareness was before 6th October 2010.

As of 1st February 2013, the maximum level of compensation that the Legal Ombudsman can specify will be £50,000.00 in relation to:-

See www.legalombudsman.org.uk for further information about the time-frame and eligibility for the Ombudsman service. If your complaint concerns an invoice you may also apply to the court for an assessment under Part III of the Solicitors Act 1974.

We are insured under the Law Society’s approved indemnity scheme against claims for negligence and breach of contract, subject to certain limits. In particular unless legally obliged otherwise, we do not accept liability for more than the legal cover required in the scheme of £2 million.

Service of Proceedings

We do not accept service of proceedings by email. Service should be effected upon the partners at our Hove office, namely GoodLaw Solicitors, 6 The Drive, Hove, East Sussex, BN3 3JA.

GoodLaw Solicitors